FAQS
How long is your shipping time?
This depends on where you are located. The shipping time to the worldwide is about 5-15 working days and to Remote regions is about 10-45 working days.
Where is my order now?
To track your order, please go to
Enter your tracking number and you can track your order.
What’s my tracking number?
After shipping out, customers will receive a shipping confirmation e-mail, with the tracking number included.
What’s the status of my order?
Customers will receive a confirmation e-mail to certify that we have confirmed your order. It usually takes 5 to 15 days for processing and then it will be shipped out. After shipping out, customers will receive a shipping confirmation e-mail, with the tracking number included. To track your order, please go to https://www.17track.net/en
Enter your tracking number and you can track your order.
I have not received any confirmation email.
For this matter, please send an Email to support@hicomely.com.
Please specify your invoice ID or the last 4 digits of your credit card and we will check for you.
I want to return or refund!
For return product or refund, please read our Return Policy first.
If you insist, please send an Email to support@hicomely.com.
Please specify your invoice ID or the last 4 digits of your credit card and we will process it for you.
How to apply for the discount?
To use your discount, please first make sure that you have copied all the right alphabets and numbers, with no space. If it still doesn’t work, please contact the Email support@hicomely.com.
How to get my discount?
There are several ways to get discounts on our website.
- Join our Facebook group or follow our Instagram to enjoy the latest events!
- Log in to our website and register, then you can always get the latest discount via e-mail!
Refer our website to your friends and you both can share the discount! (Please note that this is still under test)