HICOMELY.COM wants you to feel the Love on what you ordered. If something is not right, let us know ASAP. We have a 10-day unconditional return policy. If you have any questions, please contact us via email.
ATTN: RETURNS DEPARTMENT
2601-2611 N 35th Ave, Phoenix, AZ 85009
HOW DO I RETURN MY PURCHASE?
All returns are honored within 10 days upon receipt of the good(s).
To return your item(s), follow the instructions below:
- Sign in to your HICOMELY account.
- Scroll down to " TRACK ORDERS " and locate the order which contains the item(s) you wish to return. Follow the prompts to initiate your return.
- All returns will be refunded through the original payment channel.
- You will be responsible for covering the shipping costs to return your item(s).
- Items must be sent back within 30 days of the delivery date.
- Items must be unworn, unwashed, and in original condition (including all paperwork, packaging, accessories) with tags attached.
- Please allow 5-7 business days for us to process your return once it is received by our Distribution Center.
- Please include the reason for the return.
- Original shipping charges are non-refundable.
- Use protective box or wrap with thick paper. Item(s) received unwrapped or without the original box will be subject to our refusal of the goods to be refunded or exchanged.
- Refund will be made within ten (10) business days after our receipt of package.
- We highly recommend shipping returns/exchanges with a tracking number. HICOMELY.COM is not responsible for any lost returns.
FINAL SALES ITEMS
- Items are Final Sale.
Returns are processed within 10 business days after receiving your return in good condition at its original box packaging. We'll send you an email confirmation when your refund has been issued.
*Due to sanitary concerns, all MASKS are considered final sale items, and will not be considered for refund or return.
EXCHANGE POLICY
We all know that Fashion items / Styles turn over rapidly. But with us at HICOMELY.COM, unlike any other e-Comm stores around, we can arrange to hold any item(s) for customer exchanges as long as we’re in receipt of the original item(s) you want to be exchanged with in order to start the process. We’re only giving a one-time courtesy as last final-option of exchange only to selected goods we have available hat are of the very same kind of goods quality that falls on the very same price rate, regardless of different color variation or different size to satisfy the customer’s final choice. All shipping fees to be incurred on the exchange is a non-refundable and as such are fully at the expense of customer.
REFUSED & UNDELIVERABLE PACKAGES
All refused shipments & undeliverable packages will be accommodated on a non-restocking fee. Shipping fee is non-refundable as such are fully the expense of customer.
The custom claws or clips are non-refundable except for quality problems.
WRONG / DEFECTIVE ITEM POLICY
On very rare occasions, we do make mistakes on shipping item. Please contact us when this happens, so that HICOMELY.COM will make it right ASAP. We may or may not at our discretion may require the original item to be returned back to us.
We reserve the right to request for photos of the wrong item shipped to you.
For all defective items please start a damage claim by contacting: support@hicomely.com. Send clear photos of the wrong/defective item and a copy of the original invoice.
Refund will be made within ten (10) business days after receipt of package at its acceptable condition of the goods inside its original box packaging.